At Teejack, we take pride in offering high-quality clothing designed to bring you joy and satisfaction. However, we understand that sometimes returns or refunds may be necessary. Our Refund and Returns Policy ensures a smooth and hassle-free process for our valued customers.
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags intact.
- Certain items, such as intimate apparel and personalized products, are exempt from being returned due to hygiene and customization reasons.
2. Return Period:
- You have 14 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot process returns or refunds.
3. Return Procedure:
- To initiate a return, please contact our customer support team at [email protected]. They will guide you through the process and provide you with a return authorization code.
- Securely package the item along with the original invoice and the return authorization code. Ship it to the address provided by our customer support team.
4. Refund Processing:
- Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed to your original payment method within 7 business days. Please note that it may take some time for the credit to appear in your account, depending on your payment provider’s policies.
5. Non-Refundable Items:
- Gift cards and promotional items are non-refundable.
6. Exchange Policy:
- We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the standard return procedure and place a new order for the desired item.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, as per your preference.
8. Return Shipping Costs:
- The customer is responsible for the return shipping costs, except in cases of damaged or defective items.
9. Order Cancellations:
- If you wish to cancel your order, please contact us as soon as possible. If the order has not been processed for shipping, we will cancel it and issue a full refund.
We strive to provide exceptional service and ensure your satisfaction with every purchase. Our team is here to assist you throughout the returns process and address any queries you may have.
For any further assistance or to initiate a return, please contact our customer support team at [email protected] or call. We look forward to serving you again!